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Customer Reviews

Based on 26 reviews
73%
(19)
8%
(2)
12%
(3)
4%
(1)
4%
(1)
A
A Yung
Sandwich bread crust

The crust is too hard. We take out the crust so will end up with a very small piece of bread. It also breaks easily. Too crumbly.

Hi Angela,

Thank you for taking the time to share your feedback with us. We truly value your input as a regular customer who frequently orders our Gluten-Free Sandwich Bread.

We’re sorry to hear that the crust was too hard this time. Could you let us know if this was specific to this particular batch or if you’ve experienced this consistently? Your feedback helps us ensure the quality of our products.

In the meantime, we’d love to share some tips on how to store and reheat our gluten-free breads to help improve the texture. You can find them here:
https://www.foodcraft.hk/blogs/news/how-to-reheat-our-gluten-free-bread-a-guide-to-bringing-your-loaf-back-to-life
We hope this helps!

If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and hope to serve you better in the future.

Warm regards,
Mel
Foodcraft Team

M
Mirian Zanchetta
Good, but not great

We ordered gluten free sandwich bread, soft sourdough bagels and loaf and it was a bit disappointing. As they are all make to order, I was expecting freshly baked ones. They were all hard already. Anyway, still ok to eat after heating them up.

Hi Mirian,

Thank you for taking the time to leave a review and for sharing your honest feedback. We truly appreciate it.

We bake all our breads to order, but for outlying islands, we can only deliver on the next day after baking due to logistical constraints.
This means the breads may not arrive as fresh as we’d like, which we understand can be disappointing.

We’d love for you to experience our breads at their best—freshly baked and at their peak flavor. If you have a delivery address on Hong Kong Island or Kowloon, such as an office address, or if you’re able to pick up from our Kennedy Town store, we’d be happy to offer you a fresh batch to try.

Please let us know if this works for you, and we’ll make the necessary arrangements. Thank you for your understanding and support—we hope to win back your confidence!

Warm regards,
Foodcraft Team

R
Reena lal
Gluten free food

Everything was delicious and fresh. Really liked the texture of the bagels.Very professional staff...answered the queries in detail.And I really enjoyed the almond butter which was a beautiful surprise.Thank you.

Hi Reena,

Thank you for your kind comment for us;)
We really look forward to serving you again soon!

Warm regards,
Foodcraft Team

G
Grace Yeung
Good stuff

The bread is soft, moist and tasty. Value for money.

Dear Grace,

Thank you for your wonderful comment for Gluten Free Sandwich Bread:)
We can't wait for you to visit us again!

Warm regards,
Foodcraft Team

K
Kevin Martin
Amazing.

Wonderful service and best GF bread we have ever experienced. Thank you.

Dear Kevin,

Thank you so much for the amazing 5-star review of our Gluten Free Sandwich Bread - 700g! We're absolutely thrilled to hear that you had such a wonderful experience with our product and our service.

It makes us so happy to read that you found our gluten-free bread to be the best you've ever had. As a brand that is passionate about offering high-quality, nutritious options, your kind words mean the world to us.
We're also grateful to hear that you were pleased with the service you received.

Thank you again, Kevin, for taking the time to share your wonderful experience. We're so appreciative of customers like you, and we hope you continue to enjoy our Gluten Free Sandwich Bread for a long time to come:))

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