有機純素原味忌廉芝士 - 200g

Dear Yuliia,

Thank you for taking the time to provide feedback on our Organic Vegan Spreadable Plain Cream Cheese. We are sorry to hear that the product arrived in an unsatisfactory condition.

Product quality and freshness are our top priorities, so we take all reports of spoiled products very seriously. If this ever happens agan coould you please provide us with the batch number or production date printed on the packaging? This will help us investigate what may have caused the early spoilage you experienced. Additionally, we would appreciate if you could send a photo of the damaged item to 59171181.

To make this right, we would be happy to send you a replacement product free of charge. Our Organic Vegan Spreadable Plain Cream Cheese is made with all-natural ingredients and contains no preservatives, so it is important that it is kept refrigerated at all times.

Please let us know your preferred shipping address, and we will get a replacement order out to you as soon as possible. We value your business and feedback, as it helps us continually improve our products and service.

Sincerely,
Foodcraft Team

貨品選擇多，食物質素優，訂購方便，送貨快捷，推介。
>> Thank you for sending us your review Yan Yan!

Thank you for your review!

您好 Yuen Ching :)

請記得要把產品存放於至少2攝氏度以下喔！我們自製的產品是沒有任何防腐劑及添加劑。由於是新鮮食材，食物會隨溫度及環境比較敏感。因此，我們提議雪藏於2攝氏度或以下以及用乾淨的刀具掏出所需份量。因為口水或沾污了的刀具可以使食物加速變壞。

希望這資料幫到您 ～ ！

Hello CaraH,
Happy you found your way to enjoy it!! One more way to go!!! ;)