Hi Juliet,
Thank you for taking the time to leave a review about our Organic Lemon. We're sorry to hear that the product you received wasn't up to your expectations and seemed less fresh than you had hoped.
We want to assure you that we take quality control very seriously. However, we acknowledge that there might have been a lapse in our quality control measures and we apologize for any inconvenience this may have caused you.
Would you be able to share a photo of the lemons so that we can let our team know about this and make sure that this doesn't happen again.
We'd like to make it right for you. Please reach out to us at yummy@foodcraft.hk and we'll be happy to offer you a replacement with your next order. We value your feedback and we're committed to providing our customers with the best possible products and services.
Thank you for giving us the opportunity to make this right.
Best regards,
Foodcraft Team